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FAQ

Our promises at a glance.

First things first: Our guarantee

If your bridal couple should not be happy about 52memories, we will refund you entirely the purchase price. That’s what we call #loveguarantee

What if the bridal couples moves within 52 weeks after the wedding, i.e., the address changes?

We will find it! You can change the address of the bridal couple in your login area anytime and the shipment of the postcards will continue to run smoothly – irrespective of when the bridal couple moves.

Are the cards shipped worldwide?

That´s right! We ensure that the cards will be sent anywhere in the world, no matter where the bridal couple lives – provided that the local mail system functions properly. And the best part: International shipment is without extra cost for you.

Do the prices of 52memories really include all costs?

Of course! From printing the postcards in due time to shipping them on time every week – everything is included within the next 52 weeks. You don’t have to worry about anything.

What will the postcards for the bridal couple look like?

Stunning! We print the cards to special postcard paper (300g/m²) with a size of 148x105mm and add a glossy protective layer on the side with the photo in order to protect it against damage during shipment. This revokes the feeling of the wedding already when the bridal couple opens the letter box. “High quality is our priority” also includes that we attach a stamp by hand.

How do I inform the wedding guests about 52memories to ensure that they contribute to this surprise?

Well, as often in life, good preparation is half the battle: After ordering 52memories you will receive an email “Details for the wedding guests”. This includes a brief instruction for 52memories, including the individual wedding code. Just forward this email or use the integrated WhatsApp share a few days before the wedding to invite the other guests to 52memories.

When do the cards have to be designed?

There is only one simple rule: at the very latest, the card must be designed and saved no later than 6 days before the date of dispatch. For example, if the wedding took place on a Saturday, Sunday is your due date for the next card.

How do I know how many cards the guests have already designed? What happens if there are still cards blank?

You can view this information in your login area, where all information is summarized. If there are still cards blank after the wedding, we will send you an email reminder. Please make sure that you resp. your guests design and save the card for the next date not later than 6 days before the specific shipping date. And please note that you will not receive a reminder for the first card. Start by designing the first card directly at the wedding or at the latest on the day after the wedding.

What happens if there are still cards blank after the wedding day?

Fortunately, your login area provides a detailed summary, which you can access anytime. This way, you and your friends can still design cards after the wedding, for example, using photos from the smartphone gallery. As of the second card after the wedding, we will send you an email to notify you if a card that is to be shipped within the next eight days is still blank. This means you have act fast because unused cards become void.

How long does it take until the bridal couple receives the cards?

If the ceremony is at the weekend, we´ll print and ship you card by the end of the following week, which means that the bridal couple will usually receive the first card 10 days after their wedding – and the week by week on time. Unfortunately, we cannot influence the speed of the postal services, the cards might be delivered a little bit earlier or later in some cases.
By the way: If you order 26 postcards (one card every fortnight), we will ship the first card in the second (!) week after the wedding. Why? This way we ensure that the bridal couple will receive the last of the 26 cards on their first wedding anniversary. It’s as simple as that.

How do the newlyweds know who gave them 52memories?

By the only sensible way: as a postcard. At the same time as the second guest postcard, 52memories automatically sends an additional card to the bridal couple. With a short, charming reference to you. Of course, the additional card is free of charge for you. Here you can take a look at it.

What technology is required for the guests to be able to use 52memories at the wedding day?

You only need a smartphone or tablet (iOS or Android) on which the 52memories app is installed. To ensure that the app runs smoothly at the wedding, a hotspot or mobile data connection is required. What you can do if no internet connection can be established is answered with the next question.

What if the app does not work for any reason at the wedding? (for example, due to a missing data connection)

Don’t worry, there is a solution: You can also use the app to design the cards after the wedding. All you need is the password. Only the first card should be designed within the next few days after the wedding if possible. Just take your photos at the wedding using your smartphone and select the photos from the smartphone gallery when designing the cards.

What if one of the cards is not delivered to the bridal couple?

This is rather unlikely but, unfortunately, cannot be excluded because a lot of things may happen on the way to the bridal couple. If the bridal couple is waiting in vain for a card, simply write a brief email to help@52memories.com

How can I track where my postcards are right now?

As soon as your wedding greetings are shipped, we can no longer track where they are. If the bridal couple does not receive one of the cards, simply write a brief email to help@52memories.com

What is the required resolution for the photos to make the cards unforgettable?

The minimum size is 432×306 pixels. For a perfect result of the memories of the perfect day, the resolution should be higher – which is already standard for most of the smartphones and tablets today.

Can I test 52memories for free in advance?

Of course. Download the iOS app or Android app and log in for the trial version below “Design greeting card now”. This way, you can take your time and try if this gift will make the bridal couple happy. The only thing is: We cannot send an actual postcard to you.

What 52memories package sizes are available?

Always the ideal size. Whether it is a large wedding with many guests or a rather intimate wedding ceremony – 52memories provides the perfect package for every wedding:

26 cards – 1 card every two weeks
Our recommendation for weddings with up to 50 guests

52 cards – 1 card per week – our best seller
Our recommendation for weddings with 50 to 120 guests

104 cards – 2 cards per week
Our recommendation for weddings with 120 to 400 guests

312 cards – 6 cards per week
Our recommendation for weddings with more than 400 guests

Is 52memories also available in other languages?

Yes, oui, ja: 52memories is currently available in English, French and German. Your language is not available? Simply tell us in which language you want to use 52memories in a brief email to info@52memories.com. Perhaps we can make your wish come true soon.

Is there anything else you want to tell us?

If anything is bothering you, if you have questions or want to provide feedback we are happy to hear from you: Please write an email to info@52memories.com and will get back to you as soon as possible.